Delivery & Shipment Policy

We currently provide nationwide delivery across Malaysia, including West Malaysia, Sabah, and Sarawak. All orders are fulfilled through our trusted logistics partner, DHL eCommerce, ensuring dependable and trackable service with insured delivery.

NEXIGOLD trusted courier partner(s) will ensure the safety of all deliveries. In the case of loss during transit, NEXIGOLD will engage with respective courier partner to investigate and any refund or replacement shall only be processed upon confirmation of loss and subject to NEXIGOLD's internal verification process. NEXIGOLD reserves the right to reject any claim where there is evidence of successful delivery or where loss is not attributable to NEXIGOLD or its courier partner(s).

Customer is advised to receive by hand once the order(s) are delivered. In the case of Customer is not available to receive the item, Customer shall make the necessary arrangement to ensure that the order(s) are received safely. NEXIGOLD and its courier partner(s) shall not be liable for any loss, damage or non-receipt of the order(s) once delivery has been completed in accordance with the Customer’s delivery instructions and a valid proof of delivery has been recorded, including delivery to any person at the delivery address or designated drop-off location. 

The Customer shall be solely responsible for ensuring that the delivery address, recipient details and any delivery instructions provided are accurate and complete. NEXIGOLD shall not be responsible for any loss, delay or failed delivery arising from inaccurate or incomplete information provided by the Customer.

Risk in the goods shall pass to the Customer immediately upon successful delivery as evidenced by the courier’s proof of delivery, regardless of whether the Customer personally receives the goods.

If the delivery of the order(s) fails or is delayed due to reasons attributable to the Customer, including but not limited to incorrect delivery address, unavailability of recipient or refusal to accept delivery, the delivery package will be returned to NEXIGOLD. Any request(s) to be re-delivered, additional delivery charges will apply accordingly and NEXIGOLD reserves the right to cancel the order subject to deduction of applicable costs incurred.

• Orders are processed within 2–3 business days upon successful payment.
• Orders placed during weekends or public holidays will be attended to on the next working day.

Our goal is to ensure every item meets our quality standards before it leaves our hands.

Shipping charges are calculated at checkout based on delivery location and order details.

From time to time, we may extend complimentary shipping promotions as part of your shopping experience with us.

Once dispatched, estimated delivery times are as follows:

• West Malaysia: 3–5 business days
• East Malaysia (Sabah & Sarawak): 5–10 business days

While we strive to meet these timelines, delivery may occasionally be affected by external factors beyond our control.

We understand the value of your purchase. All orders are:

• Packaged in secure, tamper-evident materials
• Discreetly wrapped to ensure privacy and security
• Handled with care to maintain product integrity during transit

How will my online order be packaged?

Included with your order:

• Nexigold's signature jewellery box
• Wrapped with bubble wrap for added protection during delivery
• Exclusive paper bag
• Invoice for After-Sales Services
• Certificates (if applicable)

For your peace of mind, every shipment includes a tracking number, which will be provided via e-mail or WhatsApp once your order is dispatched.

Customers are also able to track the shipment at https://ecommerceportal.dhl.com/track by using the Tracking ID provided by the carrier.

Should you have any questions or require assistance, our team is here to help. You may reach out to our customer service as below:

• Email: nexigoldmy@gmail.com
• WhatsApp: 0199036589

We appreciate your trust in us and are dedicated to ensuring that every order reflects the quality, care, and professionalism you deserve.